To the Yee family:
My name is Marie Billiel. You have perhaps seen my name sprinkled in the local media throughout the last couple of years in correlation with the criticism and closing of the Route 9 Diner. I posted the original blog post Tales from the Diner that led to many other women sharing their own grisly experiences with the former staff and management during their employment. As I’m sure you know, the details we shared were so appalling that the Massachusetts Attorney General’s office took notice. Because of the negative publicity, the owners made the decision to close, thus allowing your family the opportunity to broaden your horizon within the Pioneer Valley’s restaurant scene.
I know well that the Route 9 Diner’s closing was a loss to the community. During my tenure there I grew to know and love many familiar faces: the many late-night fraternities and sororities who would stumble in at 4am and never seemed to know the size of their parties; the early morning regulars who listened with rapt attention to the goings on of my personal life; the elderly people who enjoyed the ease and comfort in the routine of eating lunch at the Route 9 Diner and taking their leftovers home for dinner.
Because of this, I have routinely championed the opening of Johnny’s Roadside Diner. I was grateful that the building would no longer stand vacant in the Stop n Shop Plaza as a reminder of its quick and sour ending. I was confident that your family would breathe new life into the tired old space.
It is because of this that I am concerned with a piece of information I was given recently. About a week ago the Attorney General’s case against the former owners and management of the Route 9 Diner once again made headlines. As with every bout of media attention, I received hateful messages from former coworkers. At this point they have become less painful and I recognize that although they are sent my way from a place of anger and hurt I do not have to engage with them. However, one of these messages revealed something to me that makes me feel as though I would be neglecting my due diligence were I to ignore it: I learned that you have chosen to hire some of the former cooks of the Route 9 Diner.
As I’m sure you know, there are many public recitals of the atrocities we were subjected to by the Route 9’s cooks. Some of us were forced to show our tongue before being given our tables’ orders; were regularly accosted in the walk-in cooler; and were pressured for dates and sexual favors. Of course, that’s hardly the tip of the iceberg. It is because of this that I am admittedly uneasy about your decision to hire anyone in their former Back of House.
Allow me to make clear that I in no way attend this to be an attack on your business or your integrity. I do not claim to know who it is you opted to hire nor what your terms were. I was downright ecstatic when I learned that you hired some of the diner’s former waitresses. They were undeserving of the fallout caused in the aftermath of the Route 9 Diner’s closing and I was grateful they were able to once again find a place in that chrome community staple.
It is in this same vein that I must acknowledge that the cooks and dishwashers also experienced their own hardships with the sudden loss of their jobs. I am putting my faith, albeit hesitantly, in the idea that these men, though previously consistently inappropriate and sometimes predatory, have learned that this behavior is unacceptable. I trust that the change in management and corresponding shift in culture sees that the work environment is no longer a toxic and hostile one, but one of growth, opportunity, and safety.
I am leaving behind my dismay and anxiety in favor of hope.